HELP CENTER

To add a new FAQ follow these steps:

To reset your password, you just need to click on 'forgetten password' when logging in. Enter the email address you use for your Turkishwholesalers account and click send. You'll receive an email with a password reset link in it (please note: this email may take a couple of hours to reach you and could appear in your spam / junk folder).

Click on the link in the email and you will be prompted to enter a new password.

You can then use your new password to login to your Turkishwholesalers account.

Under "Your addresses" in your customer account, you can modify your delivery and billing addresses or add new ones.

Here you can also specify default billing and delivery addresses, which saves you time during the order process.

Tip: Update your addresses before you order as delivery and invoice addresses cannot be changed once an order is in progress.

How can I change my contact data?

In your customer account, under the option 'Personal details', you can change your name and your password.

Do you want to change your e-mail address?

That's easy! Just enter your new e-mail address via 'Personal details'. For your own security, we will then send you a confirmation link to your old e-mail address so that you can verify the change.

If you have received this e-mail without changing your e-mail address, please follow the instructions in the e-mail.

Note: It can take up to 3 hours before you receive the email. Please also remember to check your spam folder. The link is active for 3 hours. If it has expired, please request a new one on your account.

If you would like to delete your account, please submit your request via your account.

Please note that we can only delete your account if:

There are no open amounts due

You do not have a refund still in process or due

You do not have remaining gift card credit on your account

None of your orders are currently in shipment

If your account does not meet the conditions above, we can not delete it immediately. Where possible, please resolve any open matters. For open refunds and orders currently in shipment, we kindly ask for your patience. If you ordered less than 30 days ago, your account will be deleted as soon as the return period is over.

For an overview of your recent orders, go to "Meine Bestellungen" ("My Orders") in your user account.

Here you may check the current delivery and payment status of your order at any time. By clicking "Bestellung ansehen" ("View Order"), you will get a detailed description of the individual orders, such as:

Items added

Your delivery address

What method of payment you have chosen

Whether the order has already been paid or whether the invoice remains open

Our tip: If you are unsure how much the outstanding invoice amount of your order is, for instance after a return, you can conveniently look this up here at any time.

Do you like an item, but have not yet decided whether to order it? No problem!

The Wish List allows you to make a note of items for your next purchase, whether on the product page of your desired item or in your shopping basket.

Would you like to try the Wish List? Then log in to your account.

Under "My Wish List" ("Mein Wunschzettel") in the bar at the top right of the page, you will find all items already saved. Would you like to purchase an item from your Wish List? Then you can place it directly into the shopping basket from there.

The item will be removed from your Wish List after your order.

Has an item disappeared from your Wish List? Please understand that unfortunately we cannot place a binding reservation on your desired item.